Relaxed Performances

What are relaxed performances are who are they for?

Relaxed performances are an adaptive form of theatre designed to welcome people who don’t feel comfortable in a traditional theatre environment. They make plays more accessible from sensory, emotional, physical, and financial standpoints. At their core, these performances are about inclusivity, diversity, and empathy.

People who might enjoy relaxed performances include – but are not limited to – those with autism, sensory processing conditions, anxiety, learning or intellectual disabilities, difficulty sitting still or quietly, and families with infants and toddlers.

There is enormous community support for our relaxed performances. They are highly anticipated, well-attended, and beloved by many. We have a loyal group of patrons who exclusively attend our relaxed shows and who return for every performance. We also welcome several new faces at each relaxed show as the word continues to spread. A vast spectrum of people attends our relaxed performances, including many with disabilities.

Why are they important?

We passionately believe that all members of our community should be able to enjoy the art we present on our stage. We also recognize that many people, for a variety of reasons, don’t feel comfortable in a traditional theatre environment. We aim to meet their needs with our relaxed theatre program.

Everyone who attends a relaxed performance commits to being compassionate, understanding, and kind. The atmosphere is warm, friendly, and as accessible as possible.

What sets relaxed performances apart?

While the artistic integrity of a play remains the same, the audience experience of relaxed performances differs in a few key ways.

• The audience is reminded that there is a casual approach to movement and noise within the theatre space. Patrons can fidget, stand up, stretch, make noise, and exit and re-enter the theatre at any point during the show, for whatever reason.

• The lights in the audience remain on during the performance.

• Harsh sound and lighting effects are dampened or removed.

• There is a pre-show introduction to let people know what to expect and to establish an inclusive environment. The talk is led by our accessibility coordinator who has lived experience with disabilities. The talk includes:

  • A brief discussion of the play’s themes

  • Content warnings

  • Actor introductions, where the actors briefly describe the backstory, main qualities, emotional arc, and important actions their characters undergo during the show

  • Explanations and demonstrations of effects that might be startling (i.e. loud sounds, musical instruments, prop weapons)

• After the performance is over, the actors return to the stage to re-introduce themselves to the audience. This usually involves the actors saying “although my character was murdered/ill/distraught, I am actually alright.”

• Tickets are $10.50, but free for caregivers/support persons. (In comparison, a single ticket to a regular show is $41.)

Where do relaxed performances take place?

Relaxed performances take place on our stage, like all other shows. Our theatre is located on the ancestral, unceded territory of the Lheidli T’enneh, commonly known as Prince George. We are proud to be the largest professional theatre serving the Northern half of the province.

Theatre NorthWest

Unit 36

556 North Nechako Road

Prince George, BC

Relaxed Performance Dates for the 2023/2024 Season

Saturday, September 28, 2024 – Little Shop of Horrors by Howard Ashman and Alan Menken

Saturday, December 7, 2024 – Kim’s Convenience by Ins Choi

Saturday, March 1, 2025 Steel Magnolias by Robert Harling

Saturday, May 10, 2025 – Doris & Ivy In the Home by Norm Foster

When to Arrive for a Relaxed Performance

1:00pm                Doors to the lobby will open

Patrons can begin arriving as early as 1:00pm. They can socialize in the lobby and purchase food and drinks at the concession stand. Patrons CANNOT enter the theatre to choose their seats at this time.

1:30pm                Doors to the theatre will open

Patrons can begin taking their seats.

Please note that we currently use festival/unassigned seating for relaxed performances. So, patrons can sit wherever they like on a first-come-first-served basis. We encourage patrons who are able to climb stairs and sit in a higher row to do so. That way, the lower rows of seats are available for patrons with more limited mobility. The first row will be reserved for people with wheelchairs and other large mobility aids.

2:00pm                Pre-show speech and actor introduction begins

Patrons must be in their seats by 2:00pm. The accessibility coordinator will begin the pre-show talk at this time. The pre-show talk will vary in length for each play.

~2:10pm              Play begins

The play will begin following the pre-show talk.

Run Times

All plays vary in length. But, on average, they last approximately 2 hours. More accurate run times will be known closer to the opening of each play and can be found on our ticket-buying website, tickets.theatrenorthwest.com

Intermission

If a play has an intermission, there will be a 20-minute break in the middle. During this time, patrons can remain in their seats or move to the lobby.

Concession

The concession stand will be open before the play begins and during intermission. Drinks and snacks will be for sale. Patrons can pay with cash, debit, or credit.

Seating

We are changing back to assigned seating for relaxed performances in our 2024/2025 season. That means patrons will select their seats when they buy their tickets.

We hope this will give patrons more peace of mind by being able to select their seats in advance. Patrons requiring wheelchair-accessible seating will be able to select a seat online, too, which wasn’t possible in past years.

Accessible Seating

We strongly encourage patrons who are able to climb stairs and sit in a higher row to do so. That way, the lower rows of seats are available for patrons with more limited mobility. The entire first row will be reserved for those with wheelchairs.

Wheelchair-accessible Seating

We recently purchased new, free-standing chairs for the front row. They can be removed as needed to create wheelchair-accessible spaces anywhere along the front row. We can now accommodate up to 19 patrons in wheelchairs at once, instead of only 9, like in past seasons.

This season, patrons can buy wheelchair-accessible tickets online! Simply select a seat in the front row when you buy your ticket to any performance. This wasn’t possible in past years due to technical limitations. We hope this update makes attending a relaxed performance easier for community members who use wheelchairs or require a seat on the ground floor for other reasons.

This is what our seating map looks like. The seats highlighted in blue are on ground-level and are wheelchair-accessible.

Ticket Prices (Relaxed Performances Only)

Tickets are $10.50. However, there is a special price for caregivers/support people, which is $0. When purchasing a ticket for a support person online, select the $0 caregiver price option from the drop-down menu.

We hope these prices make relaxed performances more financially accessible.

How to Buy Tickets

Online at tickets.theatrenorthwest.com

Over the phone by calling 250-563-6969

In-person at Theatre NorthWest

• Monday – Thursday
• 9am – 2pm

*Relaxed performances and wheelchair-accessible seats sell-out quickly*

For that reason, we highly recommend that patrons purchase their tickets in advance to avoid disappointment. We cannot guarantee that any seats will still be available for purchase on the day of the show. If you arrive without a ticket and there are no more seats available, we will not be able to seat you for the performance, unfortunately.

Content Warnings and Sensory Impact

Brief, general content warnings for each play are released at the beginning of the season. They can be found in the description for each play on tickets.theatrenorthwest.com

More specific content warnings and details about a play’s sensory impact will only be known closer to its opening performance. That information will be emailed to those who have purchased relaxed show tickets.

Ear Protection

Ear defenders and earplugs are available for use at the theatre. They can be found at the front desk/box office area. Ear defenders go over the ears and are sanitized between uses. They must be returned before leaving the theatre. Earplugs go within the ears and are single use.

Compatibility

Hearing aids must have a Telecoil receiver to connect to a hearing loop system. 80% of modern hearing aids and 100% of cochlear implants have the Telecoil hardware. The Telecoil must also be activated by an audiologist in order to work. Activation is only required once, but it must be done before you connect to a hearing loop system for the first time.

Please, contact your audiologist to confirm that your hearing device is compatible with a hearing loop system.

Hearing Assistance

We have installed new hearing assistance technology in our theatre – a hearing loop system. Hearing loops transmit amplified, clear sound directly into someone’s Telecoil-equipped hearing aids or cochlear implants. Sound from the stage is amplified while background noise is suppressed. For more details, please visit theatrenorthwest.com/hearing-loop

Compatibility

Hearing aids must have a Telecoil receiver to connect to a hearing loop system. 80% of modern hearing aids and 100% of cochlear implants have the Telecoil hardware. The Telecoil must also be activated by an audiologist in order to work. Activation is only required once, but it must be done before you connect to a hearing loop system for the first time.

Please, contact your audiologist to confirm that your hearing device is compatible with a hearing loop system.

How to connect to the hearing loop system

Simply turn on the Telecoil receiver in your hearing aid or cochlear implant.

Depending on your specific device, this may be done by flipping a switch or pushing a button directly on your hearing aids, or changing a setting in a smartphone app associated with your hearing aids.

Please, contact your audiologist to learn how to operate your personal hearing device. 

Where to connect to the hearing loop system

Front desk/box office – The system at the front desk is small and portable. It is designed to help patrons at the box office hear theatre staff members more clearly.  

Please note that the hearing loop at our front desk/box office does not turn on automatically. If you need to use it, please inform the staff member assisting you so they can position it optimally and turn it on

Audience area – The system in this area is large and encompasses all the seats from rows A to G. Anyone sitting in those rows can connect to the hearing loop, and there’s no limit to how many people can connect at once.

Please note that the hearing loop does not encompass the balcony. If you think you may require hearing assistance during the play, please choose a seat in the lower/main section.

Patrons without Telecoil-equipped hearing aids

People can still use our hearing loop system even if they don’t have Telecoil-equipped hearing aids or a cochlear implant. They can request a portable receiver at the front desk/box office. We have 5 receivers to lend on a first-come-first-served basis. Receivers are offered free of charge.

The portable receiver is a small black and blue box with a volume control knob on the top. Wired headphones are connected to the receiver. (Patrons can choose to connect their own wired headphones or use a set provided by Theatre NorthWest.) A small black pouch on a lanyard is included, as well. The portable receiver is meant to sit inside this pouch.

Wearing the lanyard around your neck with the receiver sitting inside the pouch ensures the receiver is consistently oriented correctly. Correct orientation of the receiver is blue side facing forwards. If the receiver is not oriented correctly, the quality of sound will be very low.

Fidget Items

We have a selection of various fidget items for people to borrow while at the theatre. They can be found at the front desk/box office area. All items are sanitized between uses and must be returned before leaving the theatre.  Our fidget items include stress balls, large pom-poms, slinkies, plastic links, pipe cleaners, silicone button toys, and sensory bottles.

Winter Performances

In the winter, the audience area can become quite cold, even with the heating system turned on. Therefore, we recommend bringing a small blanket or extra sweater to wear during winter performances.

We have a small selection of blankets for patrons to borrow while at the theatre. They can be requested at the front desk/box office area. They must be returned before leaving the theatre.  

Visual Guide

To view a visual guide to our venue, follow this link: https://shorturl.at/ceMX9

his guide contains many pictures. It’s designed to help people know what to expect when they visit, and how to navigate to and within our theatre. New and seasoned visitors alike may find it helpful, as we update it periodically to reflect major changes to our venue.